FAQ - Connect

Yes, the practice group suits all levels, including beginners and advanced. No previous experience in NLP is required.

The original in-person meetings ranged from 50 to 150 participants. The current online format likely accommodates a similar range, but exact numbers may vary up to 250 when we have guest trainers.

Be respectful of the trainer and other participants. No abusive or disruptive behaviors will be tolerated. The organizers reserve the right to remove participants without prejudice. Above all have fun!

Yes, you can join from anywhere with a stable internet connection. Just be mindful of the time difference, as the sessions are held at 7:00 PM UK time.

As this is a free event, refunds are not applicable. However, you're welcome to join future sessions.

While participation is encouraged, you may sit out an exercise if you wish. Let the assisting team know in the chat so they can manage breakout and practice room numbers.

Yes, keep your microphone off unless you're speaking or participating in an exercise.

Book your place through the ticket system on the website's booking page. Ensure you enter your email address correctly when booking. Each practice group is published the first of the month, at which point you may book your ticket.

The practice group sessions are FREE to attend. As stated in the original text: "FREE, NADAH, ZILCH, ZERO £$ - Value PRICELESS".

While it's best to attend the full session, if you need to leave early, do so quietly without disrupting others. You may want to send a private message to the host informing them.

An automated email containing the Zoom link will be sent to you upon booking. Once you book, a window will display the option to add the event and the Zoom link to your calendar. Plus, a reminder with the link is sent one hour before the event begins. There are three opportunities to save the link.

For information on joining the SAOC Membership Group, which includes access to session replays, visit the NLP MasterCLASS website, where you will find more details, and check out the SAOC FAQ section. https://www.nlpmasterclass.co.uk/saoc-membership-group

For support requests, submit a Customer Support Request found at the bottom of this FAQ. Support is unavailable 24/7, and requests received within an hour of the event's start will not be responded to until the following business day.

The sessions are conducted in English. While there's no specific support for non-native speakers, the interactive nature of the sessions may still be beneficial for improving your NLP skills.

Sessions are held live on Zoom on the third Thursday of each month from 7:00 PM to 8:30 PM UK time. When guest trainers are present, sessions may extend until 9:00 PM.

Ensure you have a stable internet connection, a device with a camera and microphone, and a quiet space to participate. It's also recommended to familiarize yourself with basic Zoom functions.

The NLP MasterCLASS Practice Group was established in 2004, initially holding monthly live meetings at Kings College University London.

No, no previous experience is required. The group welcomes participants of all skill levels.

While not explicitly mentioned, you could likely make suggestions during the session or contact the organizers via the Customer Support Service form with your ideas. This is found at the end of the FAQ page

Check your spam folder and ensure you've spelled your email correctly when booking. Add info@nlpmasterclass.co.uk to your contacts to prevent emails from going to spam. We do not email out requests for the Zoom link. Please follow the booking instructions, where you will have 3 opportunities to save the link.

The theme for each session is revealed on the booking page. Trainers select themes based on questions asked or their own inspiration. You can be assured that the content will be relevant and inspiring.

Absolutely no private recordings of any kind are permitted, including AI transcriptions and video recordings. Anyone violating this will be removed and banned from future events and may be subject to legal action to have the recorded materials deleted to ensure copyright integrity is maintained.

Yes, all participants must have their cameras on during the group session. Anyone failing to display may be asked to switch cameras on, and if the request is ignored, they may be removed from the event.

Do not share your Zoom link. Each ticket is for one person only. Anyone found sharing links or "gate-crashing" will be removed and blocked from future events.

Yes, all sessions are recorded however, replays are only available to members of the Secret Agents of Change (SAOC) Membership Group. They are not available to other participants. For details about the SAOC visit https://www.nlpmasterclass.co.uk/saoc-membership-group

Follow NLP MasterCLASS on social media platforms and regularly check this website for upcoming events and updates. Once you book a ticket, you will be added to our mailing list and receive irregular event reminders. Remember: By booking a ticket and attending the event, you agree to all terms and conditions, including recordings and participation.

The NLP MasterCLASS Practice Group is a safe space for anyone interested in practicing coaching, NLP, hypnosis, and other personal development disciplines. It was established in 2004 and has evolved from in-person meetings to online sessions.

While there's no explicit age restriction mentioned, the content is geared towards adult participants. Adult language may be used and mature themes may be discussed. If you are under 18, it's advisable to obtain parental or guardian permission before attending.

The booking system closes at 6:00 PM UK time on the day of the event. No tickets or links can be sent after this time.

In the event of technical or unforeseen issues, the organizers reserve the right to reschedule the event. Tickets will be rolled over to the next or rescheduled date.

NLP Master Trainers lead the sessions. Occasionally, there may be guest trainers as well

While you can inform others about the practice group, each person needs to register individually through the official booking system.

Watch the explainer video on the SAOC webpage for instructions. Platform Access: iCollege online platform Immediate access upon enrollment Access through member account Mobile-responsive platform Regular content updates Setup Process: Subscribe and receive online instructions Set up account and password Confirm email Access member areas Watch welcome video Explore member benefits

VAT/sales tax calculated at checkout based on location VAT number can be entered for EU/UK business purchases No refunds needed as no charges during trial Membership doors open approximately every four months Current rates guaranteed for membership duration Members can cancel theri renewal anytime before the renewal date by accessing their Profile in their iCollege members area. All courses are subject to the NLP MasterCLASS Ltd standard terms and conditions which are available from the booking page on the website

Upon registering, you'll gain immediate access to the chosen members' area. You will need to provide your payment card details, but you can cancel anytime within the first 14 days, and you won't be billed for the annual subscription. Cancellation requests made after the 14-day period will only apply to renewals. 14-day free trial period Full access to member areas during trial Member discounts apply after trial conversion No charges during trial period Cancel anytime within 14 days Subscription begins after trial ends Only one free trial per person

Monthly Video Training: Focus on refining skills with specific lessons on practicing and growing your practice. Interactive Sessions: Participate in online practice groups and AHA MasterMind sessions to ask questions and engage with trainers. Exclusive Benefits: Access to event replays, member discounts, and a free comprehensive course in clinical hypnotherapy. Discounts on Training: 20% members discounts on NLP and ICCH training saving £100’s off the fee of live events and a 50% discount on Masterclass events saving potentiallly £2000 a year on these alone. https://www.nlpmasterclass.co.uk/saoc-membership-group

This group is designed for therapists, coaches, and consultants who are committed to mastering their craft and making a significant impact through their work. Suitable for individuals who: Are invested in personal and professional development Have an open, curious mind Are keen to listen, learn, and implement Want to master both clinical skills and business growth Not suitable for those who: Looking for another 'someday' program Think success should come without effort Use "too busy" as an excuse Need hand-holding for basic tasks Prefer excuses over results https://www.nlpmasterclass.co.uk/saoc-membership-group

Every month features a pivotal Thursday event lineup: Week 1: Practice Your Practice Video Training Pre-recorded lesson Focus on refining therapeutic skills Practical skill development Technique enhancement Week 2: Growing Your Practice Video Session Pre-recorded session Marketing strategies Business expansion techniques Practice development guidance Week 3: Online Practice Group Live session on Zoom Additional topics exploration NLP and hypnotherapy skills practice Replay access for members Week 4: AHA MasterMIND Exclusive to Elite Agents Direct interaction with trainers Question and answer sessions Live on Zoom Not held in December An example of the monthly content - sent out in the newsletter and posted in social media

Each month features a pivotal Thursday event lineup: Week 1: Video lesson focused on practicing therapeutic skills. Week 2: Video session on strategies for expanding and marketing your practice. Week 3: A public online practice group session. Week 4: AHA MasterMIND session for direct interaction with trainers (Excludes December).for Master and Elite members only https://www.nlpmasterclass.co.uk/saoc-membership-group

Enrollment Process: You can enroll through our enrol now links found on website's booking page. https://www.nlpmasterclass.co.uk/saoc-membership-group Payment is processed via Stripe, and you will receive an automated receipt in your email inbox. Access to Training Materials: Upon payment, our platform host, Teachable, will prompt you to open a Teachable account. This account gives you access to iCollege, our dedicated system where all our online training materials are stored. Please note, iCollege is separate from our main website. Existing iCollege/Teachable Users: If you are a returning student with an iCollege/Teachable account and have previously purchased a training course, simply sign in to your account. The SAOC of Change will automatically be added to your system when you enrol. Receiving Bonus Materials: If bonus materials are included in your membership, please allow up to 48 hours (Monday to Friday) for these to be activated by our admin team, although they are often available much sooner. Members Discounts: If you cancel your SAOC membership during the 14-day free trial period after using a member discount to purchase a course, the discount will be forfeited. You will be required to pay the difference to reach the full course price. Important Account Setup Information: The email address you use to subscribe will also be used to set up your Teachable account. Be sure to use the same email when setting your password to ensure the system recognizes you. Welcome Email: After registering, you will receive a welcome email with instructions to set up your Teachable account. Save these details and bookmark the page for easy access in the future. We aim to make the process as straightforward as possible, and we're here to help every step of the way! If you need assistance submit a support re4quest so we can get uopu online asap.We're here to assist you at every step and make the process as easy as possible. If you need help, please submit a support request so we can get you online as soon as possible! https://www.nlpmasterclass.co.uk/saoc-membership-group

You can either connect with us directly, join a practice group, or ensure you are in our system to receive notifications when enrollment opens. https://www.nlpmasterclass.co.uk/saoc-membership-group

Members may select their preferred tier, with each giving different access levels and bonuses. Membership fees are for a year and are fixed at the price of joining, and they are renewed automatically. Memberships renew automatically at the end of each year at the same price as the initial membership. Members will receive an automatic reminder one month before the renewal date. It is their responsibility to manage their renewal information in their Profile, which can be found in the iCollege members area. 1. Secret Agent (BASIC Access) - £57/year + VAT Includes: Monthly Practice Your Practice Lesson Monthly Growing Your Practice Lesson Guest MasterCLASS Session Replays Practice Group Session Replays 10% Discount on Advanced Masterclass Workshops 10% Discount on NLP Trainings Six-month rolling archive of recordings 2. Elite Agent (PRO Access) - £257/year + VAT Includes: All Basic Access benefits PLUS AHA MasterMIND and Session Replays 50% Discount on Advanced Masterclass Workshops 25% Discount on NLP Training Full archive access from June 2021

Membership doors open approximately every four months, with specific dates and openings announced through our newsletter and on the NLP MasterCLASS website. Request to join outside of the windows will have to wait so trainers can focus on existing members. https://www.nlpmasterclass.co.uk/saoc-membership-group How to Stay Informed: To join our mailing list and stay updated on membership openings, please sign up for our Free Resources at the top of the website. When you sign up, you'll also gain access to a bundle of free materials, including an eBook. We value your peace of mind; we only send emails when there's something important to share. Membership Rates: Membership rates will be announced when the doors for new members open. For more details and updates, please visit our website or subscribe to our newsletter. https://www.nlpmasterclass.co.uk/saoc-membership-group

Membership doors open approximately every four months, with specific dates and openings announced through our newsletter and on the website. https://www.nlpmasterclass.co.uk/saoc-membership-group

Membership offers access to a community of like-minded professionals, monthly support for mastering NLP, and a variety of resources that include video training lessons, interactive sessions, and exclusive member benefits such as replays of public events and discounts on training. Or don't join and instead go it alone and spend years and years trying to work out what the lead trainers have been sucessfully doing for decades. To join is a smart decision to not join not so smart. https://www.nlpmasterclass.co.uk/saoc-membership-group

Free Trial Policy: 14-day free trial available for new members only Limited to one free trial per person Previous members who've completed a trial are not eligible for additional trials Members who cancel during the trial period cannot access future trials Using multiple accounts or emails to access trials is prohibited Changing Your Membership Tier: Downgrading from Elite to Basic Access: Your current Elite membership benefits continue until your renewal date To downgrade, cancel your Elite membership before the renewal date through your Profile section You can rejoin at the Basic tier when the next membership window opens No refunds are provided for partial years Upgrading from Basic to Elite Access: Contact our billing team via the Customer Support Request form in the SAOC members area You'll need to: Cancel your current Basic membership Purchase a new Elite membership at the full annual rate Your new Elite benefits will begin immediately No credit is provided for unused portions of Basic membership Canceling Your Membership: You will receive an automatic renewal reminder one month before your renewal date Cancel your subscription through the Profile section of your account Your membership benefits continue until the end of your current subscription period No refunds are provided for cancellations after renewal has occurred Renewing After Cancellation: If you wish to rejoin after canceling, you will need to: Wait for the next membership enrollment window Join as a new member at current rates Choose your preferred membership tier Note: Previous members are not eligible for free trials Important Policies: All memberships are annual commitments with automatic renewal You must cancel before your renewal date to prevent automatic renewal We do not offer partial refunds or pro-rated adjustments Membership changes can only be made during open enrollment windows Card disputes instead of proper cancellation will incur liability for transaction fees Due to immediate access to digital services and products, renewals cannot be canceled once processed For any questions about these policies or to request membership changes, please submit a Customer Support Request form in your SAOC members area or at the bottom of the FAQ page on the main website. https://www.nlpmasterclass.co.uk/saoc-membership-group

The Secret Agents of Change (SAOC) Membership Group is a private, exclusive subscription group for therapists, coaches, and consultants. It focuses on personal and professional development through Neuro-Linguistic Programming (NLP). https://www.nlpmasterclass.co.uk/saoc-membership-group

If you need to cancel your booking, you will be refunded your fees less a 15% or £75 administrative fee (whichever is the least) to cover card handling fees and administration costs, provided you provide this in writing to info@nlpmasterclass.co.uk or using the Customer Support Request form on the website no later than 30 days before the event. Any cancellations made within 30 days of the event's start are non-refundable. NLP MasterCLASS Ltd may, at their discretion, roll the training over to another training. All bookings are covered by Terms and Conditions which are available on the booking page on the FAQ - Connect page and upon request. https://www.nlpmasterclass.co.uk/nlppractitioner

Yes, installment options are available through PayPal. These arrangements are between PayPal and the student, and PayPal sets the terms. https://www.nlpmasterclass.co.uk/nlppractitioner

No, the training is experiential and must be attended in person. It is delivered under license from the Society of NLP It involves practical, hands-on learning that cannot be replicated through virtual means. https://www.nlpmasterclass.co.uk/nlppractitioner

This training is ideal for anyone seeking to enhance their personal development, communication skills, and emotional intelligence. It's particularly beneficial for professionals in coaching, therapy, or consulting who aim to help others make tangible improvements in their lives. https://www.nlpmasterclass.co.uk/nlppractitioner

You can secure an early bird discount by paying a deposit. Here’s how it works: Deposit Confirmation: Upon receipt of your deposit, we will email you to confirm your provisional booking. Balance Payment: The balance must be paid in full four weeks before the event starts. Invoice for Balance: You will receive an invoice for the balance due five weeks before the start date, giving you seven days to pay the balance in full. Payment Methods: To keep transaction costs down, the balance must be paid directly to the bank. If you prefer to pay by credit or debit card, a £50 admin charge will apply. Failure to Pay Balance: If the balance payment is not made within seven days of the invoice, you will forfeit the Early Bird rate secured and must pay the Standard event price. Cancellation Policy: Early Bird bookings cannot be rescheduled or deferred and are not eligible for refunds. Terms & Conditions: All deposits are subject to standard terms and conditions. https://www.nlpmasterclass.co.uk/nlppractitioner

The Licensed NLP Practitioner Certification is a comprehensive certified course that helps you understand and apply NLP principles for personal and professional growth. It’s designed to provide a user manual to the mind, enabling you to manage emotions, change behaviors, and achieve desired results in various aspects of life. https://www.nlpmasterclass.co.uk/nlppractitioner

The standard fee for the NLP Practitioner course is £2040. Early bird rates are available, displayed on the website, and removed closer to the event date. https://www.nlpmasterclass.co.uk/nlppractitioner

For group or company bookings, please use the conenct with us form on our website, and one of our team members will contact you to discuss rates and administration. https://www.nlpmasterclass.co.uk/nlppractitioner

This course is certified by the Society oF NLP and is accredited and recommended by the co-creator of NLP Dr Richard Bandler. Certificates will be signed by teh trainers and counter signed by Dr Bandler.

The training covers the Society of NLP Practitioner syllabus, which includes foundational concepts, communication models, rapport building, sensory acuity, submodalities, hypnosis, metaphors, anchoring, and various NLP strategies and techniques. https://www.nlpmasterclass.co.uk/nlppractitioner

After-training support includes access to the iCollege Practitioner Resources for a year after your course, the NLP MasterCLASS Facebook group, and the monthly practice group held on the third Thursday of each month, which helps develop skills and build practices. https://www.nlpmasterclass.co.uk/nlppractitioner

The live training sessions occur in London during the spring and autumn. The exact dates are announced on our website and in our newsletter. The venue is Regents University, Inner Circle, London. https://www.nlpmasterclass.co.uk/nlppractitioner

For the most recent training schedule and to book your place, please refer to our website and connect with us to be added to the mailing list. Updates on training dates, rates, and availability of early bird discounts can also be obtained by subscribing to our newsletter and signing up for free resources. https://www.nlpmasterclass.co.uk/nlppractitioner

The ICCH Foundation Course is your perfect starting point for learning hypnotherapy. It is a comprehensive training program that: Provides over 50 hours of high-quality content Is endorsed by Paul McKenna as cutting-edge training Offers practical demonstrations and expert-led lessons Is designed for both personal growth and professional development Can be completed without certification pressure Delivers real-world hypnosis training

To enrol and access your content, watch the explainer video on the Foundation webpage and follow the instructions provided. Be sure to check your spam folder for enrolment instructions, as they may sometimes be routed there. Immediate access upon enrollment Materials available through iCollege platform 14-day trial period Lifetime access to materials after purchase Regular content updates

14-day free trial period Technical support via Customer Support Request system Access to online learning platform Downloadable resources and study materials Clear guidance for self-paced learning Regular platform updates FREE access to the NLP MasterCLASS pracice group to meet and learn more from the trainers

Learning Options Our platform offers two distinct learning pathways to suit your individual goals: Study for Knowledge: This option allows you to immerse yourself in the course material without the pressure of exams or certification. It is perfect for those who want to expand their knowledge at their own pace. Study for Certification: Master the material and validate your expertise with an accredited certification. This pathway includes an online exam and is ideal for professionals looking to enhance their credentials. Both options grant you lifetime access to the course materials, allowing you to learn at your own pace and on your own schedule. 1. Non-Certification Option (£397 + VAT): Full access to all course materials Learn at your own pace No formal exams required Lifetime access to materials Flexibility to upgrade to the accredited pathway at any time Perfect for personal development or skill enhancement £300 + VAT upgrade available to move to Accreditation Option after starting 2. Accredited Option (£597 + VAT): All course materials plus professional certification Final exam via Zoom Industry-recognised qualification Eligibility for the ICCH Diploma program Lifetime access to materials Professional body recognition Ability to practice professionally

A simple-to-navigate dashboard gives you access to course materials that must be watched in the order presented. 18 comprehensive modules Sequential lesson unlocking Step-by-step learning format End-of-module reviews (80% pass required) Multiple attempts allowed for reviews Notes permitted for reference Downloadable resources where available

Both non-certified and accredited options cover the same course materials 1. Core Modules: Introduction to Hypnosis - theory and principles Ethics & Compliance - professional guidelines Hypnotic Inductions & Deepeners - practical techniques Client Work & Therapeutic Approaches Self-Hypnosis & Mindset Mastery Advanced Techniques & Symptom Manipulation 2. Professional Practice Elements: Compliance, Data Protection & Client Management Charging Clients & Running a Business Health & Safety in Hypnotherapy Professional guidelines and best practices Legal considerations Client safety protocols 3. Clinical Applications: Working with Clients Self-Hypnosis & Personal Change Hypnotic Phenomena Deep Trance & Regression Symptom Manipulation Working with Children

he Accredited Option provides: Affiliate status with the General Hypnotherapy Register (GHR) Accredited Practitioner status with IAPCP Eligibility to join the ICCH Diploma program Industry-recognized qualification Professional practicing credentials

The 14-day free trial is not available if the course is purchased at a discounted price or using a promotional offer. It is only available when the course is purchased at full standard price. Access your PROFILE section at any time during the 14-day trial Cancel directly through your profile settings No charges if cancelled within 14 days No risk guarantee - if you don't believe the course is worth the fee, cancel before the trial ends Must watch course materials to progress through modules Limited to One Free Trial per student Ensure cancellation is completed before the trial period ends to avoid renewal Standard terms and conditions apply

You study at your pown pace and when you have completed the course materials you will then be eligible to sit the exam. Details on how to apply and prepare will open up when the final module has been completed.You can learn at your own pace. When you have completed all course materials, you will be eligible to sit the exam. Information on how to apply and prepare for the exam will be available after finishing the final module. Final exam conducted via Zoom Held twice yearly (First Saturday of April & October) Examination time: 3 PM UK Time Duration: 3 hours Must achieve passing grade for certification Multiple choice and practical elements

Technical support is available for issues related to the course platform (iCollege). However, please note: Support is intended for platform-related issues only. It does not cover personal device or local user issues. Students are expected to manage their own administrative tasks and basic technical troubleshooting. If you need assistance with a platform-related issue that you can't resolve using the provided resources, please use the Customer Support Request form to contact our support team.

There are two payment options for the diploma program all rates shown here are for guidance, please refer to the advertised rates on the website main page https://www.nlpmasterclass.co.uk/diploma-clinical-hypnotherapy 1. Full payment: £3,900, with a deposit of £900 and the balance of £3,000 payable 30 days before the semester starts. 2. Installment plan: A deposit of £900, followed by 12 monthly payments of £300, totaling £4,500. Please note any special offers or deals are not subject to payment plans and must be paid for in full.

While the course provides comprehensive training across various areas, you can focus on specific areas of interest through your assignments, learning journal, and practical work. The Advanced Masterclasses also offer opportunities for specialization. After graduation, you can further specialize through continued education and focused practice.

The SAOC Membership Group is an exclusive bonus for diploma students, providing additional learning resources, interactive practice sessions, direct access to trainers, and discounts on additional training. Refer to the website for full details:https://www.nlpmasterclass.co.uk/saoc-membership-group

All times shown are UK time: Trainer-Led Sessions: Second Saturday of every month (3pm-5pm) Practice Labs: Third Saturday (3pm-5pm) and Tuesday (7pm-9pm) Supervision Sessions: Fourth Saturday of every month (3pm-5pm)

The course content is regularly reviewed and updated to reflect current best practices and research in hypnotherapy. The involvement of practicing professionals as trainers and supervisors ensures that real-world, up-to-date knowledge is incorporated into the program. Note: For the most up-to-date information on course dates, exam schedules, and other time-sensitive details, please always refer to the official ICCH website and the Diploma iCollege platform.

If you encounter technical issues, please follow these steps: First, refer to the technical support FAQ provided in the course materials. Many common issues can be resolved using this resource. If your issue is not resolved by the FAQ, take the following steps: Take screenshots or screen recordings of the problem. (Links to recommended recording software are available in the Customer Support Request form) Prepare a detailed description of the issue. Submit the description, along with any relevant screenshots or recordings, to the customer support team using the designated Customer Support Request form. Please note that emails sent to report issues will be referred back to the Customer Support Request form. This form can be found at the end of this FAQ.

Each student is assigned a dedicated student liaison supervisor who acts as a go-to resource for support and assistance throughout the program.

The diploma program lasts for one year, with each academic year divided into two semesters.

The course calendar, including important dates, modules, live sessions, assignment deadlines, and exam dates, is provided in the Course Guide supplied to enrolled students. For high-level details showing the modules for each month, please check the website. Always refer to the Diploma iCollege platform for the most up-to-date information on specific dates. https://www.nlpmasterclass.co.uk/diploma-clinical-hypnotherapy

All course materials are the intellectual property of ICCH and are protected by copyright laws. Students are strictly prohibited from sharing, copying, or distributing any course materials, except for personal study purposes (fair use). Any unauthorized distribution or reproduction of course content will be considered intellectual copyright theft and dealt with accordingly.

The ICCH Diploma in Clinical Hypnotherapy is an intensive and rewarding academic course that requires significant time commitment and dedication. Students should be prepared to: Dedicate approximately 37-38 hours per month to their studies. Attend regular live sessions, including trainer-led sessions, practice labs, and supervision sessions. Complete assignments and maintain a learning journal throughout the course. Engage in self-directed learning and research. Balance their studies with other commitments for the duration of the one-year program. Prospective students must fully acquaint themselves with the program requirements and carefully consider their ability to commit the necessary time and effort before enrolling. This level of commitment is essential for successful completion of the course and for gaining the maximum benefit from the comprehensive training provided.

1. Hypnotic Anesthesia Pain management Comfortable birthing experiences 2. Relationships Addressing relationship challenges Fostering healthier connections 3. Psycho-Sexual Disorders & Fertility Understanding and treating psychosexual issues Fertility support 4. Depression Theories and hypnotherapeutic approaches Treatment protocols 5. Grief Guiding clients through grieving process Adaptive coping strategies 6. Anxiety, Fears & Phobias Techniques for overcoming prevalent issues Management strategies 7. Behaviourism Behavioral theories Hypno-Behavioral protocol 8. Weight and Food Issues Strategies for healthier relationships with food Treatment approaches 9. Addictions Understanding various forms Facilitating change 10. Regression Regressive techniques Healing and personal growth

If you're experiencing financial difficulties, use the Customer Support Request form to discuss your situation

Students are expected to contribute to a positive learning community by treating all staff, students, and visitors with courtesy and respect. Abuse of any form will not be tolerated.

If students encounter technical issues during live sessions or while accessing course materials, they should first check their internet connection, ensure their browser is up to date, and try refreshing the page. If the issue persists, they should contact customer support using the designated form.

The program covers 10 modules, each focusing on a specific area of hypnotherapy for more detailed information refer to the website page https://www.nlpmasterclass.co.uk/diploma-clinical-hypnotherapy MODULES 1. Hypnotic Anesthesia: Pain management and comfortable birthing experiences 2. Relationships: Addressing relationship challenges and fostering healthier connections 3. Psycho-Sexual Disorders & Fertility: Understanding and treating psychosexual and fertility issues 4. Depression: Theories and hypnotherapeutic approaches to depression 5. Grief: Guiding clients through the grieving process 6. Anxiety, Fears & Phobias: Techniques for overcoming these prevalent issues 7. Behaviourism: Exploring behavioral theories and the Hypno-Behavioral protocol 8. Weight and Food Issues: Strategies for developing healthier relationships with food 9. Addictions: Understanding various forms of addiction and facilitating change 10. Regression: Exploring regressive techniques for healing and personal growth

Students should submit all supervision requests via the supervision support request form, following the guidance notes provided in the iCollege ICCH Diploma Clinical Hypnotherapy Welcome and Onboarding section. Students are eligible to ask one submitted question per month using the form in iCollege. Additional support is available which can be arranged with the supervision team. Additional sessions are not covered by the course fees and any arrangements made are between the student and the supervisor.

You'll gain expertise in addressing various issues including: - Anxiety, fears, and phobias - Behavioral problems - Weight and food issues - Addictions - Regression techniques - Hypnotic anesthesia - Relationship challenges - Psycho-sexual disorders and fertility issues - Depression - Grief counseling

Each student is given a dedicated student folder on Google Drive, which is used for ICCH to upload documentation and important updates for students, and for students to upload exam materials.

The Total Qualification Time is 450 hours, which includes: Guided Learning (120 hours): This includes direct interaction with trainers and supervisors through online courses, trainer-led sessions, and supervision. Directed Learning (165 hours): This comprises assignments, coursework, research, and writing time. Independent Learning (165 hours): This involves self-directed study, including research, reading, skills practice, maintaining a learning journal, and engaging with pre-recorded materials.

Graduates can establish a professional clinical hypnotherapy practice, helping clients with various issues including anxiety, phobias, grief, relationships, fertility, weight management, and mor

To enroll in the diploma, applicants must have successfully completed one of the following: - ICCH Foundation Course in Hypnotherapy - Society of NLP Practitioner certification training - Mindvalley Paul McKenna Certificate in Hypnotherapy - Other equivalent hypnotherapy training (subject to assessment)

To ensure the best possible experience with the online learning platforms: Use an up-to-date web browser. Google Chrome is recommended for optimal compatibility. Ensure your internet connection is stable. Clear your browser cache regularly. Keep your operating system and software up to date. Follow any technical guidelines provided in the course materials.

If a student fails the exam, they can choose to "roll over" and sit for the next available exam. They are encouraged to continue attending live labs and must maintain their journal and attend supervision sessions to be eligible for the roll-over and resit. There's a £250 administrative fee for this process.

Live practice labs, held on the third Saturday of each month, allow students to apply what they've learned under the supervision of ICCH-accredited supervisors. A second lab is held on a Tuesday for those who wish to practice more or use this opportunity to make up their study time.

If students encounter technical issues during live sessions or while accessing course materials, they should first check their internet connection, ensure their browser is up to date, and try refreshing the page. If the issue persists, they should contact customer support using the designated form.

Ethical practice is a key component of the course. It's addressed throughout the modules and is a particular focus in supervision sessions. Students are expected to adhere to a code of conduct, which includes maintaining client confidentiality, practicing within their competence, and continuing their professional development.

Ethical practice is a key component of the course. It's addressed throughout the modules and is a particular focus in supervision sessions. Students are expected to adhere to a code of conduct, which includes maintaining client confidentiality, practicing within their competence, and continuing their professional development.

Breaches of the Student Code of Conduct are treated as serious matters and will be dealt with by a convened Student Disciplinary Panel. This may result in disciplinary action, including possible removal from the course.

While the course is primarily online, it includes monthly live virtual training sessions, practice labs, and supervision sessions. These are conducted via Zoom.

The final exam consists of: 1. A recorded client session demonstrating prescribed skills 2. A multiple-choice exam with 50 questions 3. A short answer paper with 25 questions 4. A three-part treatment plan based on a given scenario

If an applicant has completed hypnotherapy training with another organization, they should email the details for an assessment of eligibility. They may be required to sit for the Foundation exam.

Live supervision sessions, held on the fourth Saturday of each month, offer guidance, assess progress, and provide support for course-related queries.

The written assignments cover script evaluation, psychodynamics, and behaviorism, each contributing to 30% of the final mark.

The Diploma WhatsApp group serves as a dedicated channel for connecting with your peers and a platform for updates, notices, emergency alerts, and official communications from the course administrators.

The final exam is typically held at the end of the academic year. For specific dates, please check the website and the Diploma iCollege platform for the most up-to-date information.

Students with learning difficulties should inform the course administrators during the onboarding process. Accommodations, such as additional time for assignments or examinations, may be provided with appropriate documentation.

Students are responsible for ascertaining their ability to practice hypnotherapy in their geographical location and meeting the standards or requirements set by any other organization or governing body.

The platforms we use are built specifically to deliver online training. They are thoroughly tested and very stable. Most technical issues encountered are typically user-side issues, particularly related to web browsers. For any technical support issues use the customer support form at the end of the FAQ

To maintain their mental health and well-being during the demanding diploma program, students should prioritise self-care, set realistic goals and expectations, seek support from their supervisor and peers, engage in stress-management techniques, and maintain a healthy work-life balance. They should also make use of any well-being resources or support services provided by the college

The ICCH Diploma in Clinical Hypnotherapy is a comprehensive one-year program designed to equip students with advanced hypnotherapy techniques and NLP methodologies. It covers 10 specialized modules addressing a wide range of client issues and disorders.

If you need to take an extended break from the program due to unforeseen circumstances, communicate with your student liaison supervisor in writing, outlining the reason for your break and the expected duration. Your supervisor will guide you through the process of formally requesting a break and discuss the implications for your study plan, assignments, and anticipated graduation date.

Live trainer-led sessions, held on the second weekend of every month, provide an overview of the month's coursework and address any questions students may have.

Students complete four assignments throughout the program, consisting of three written assignments and a learning journal.

The course includes several components aimed at helping you establish and grow your practice: 1. The "Passion into Profits" online course addresses getting started, identifying your audience, and marketing your services. 2. Complimentary access to Advanced Masterclasses, which provide specialized training in various areas of hypnotherapy. 3. Membership in the Secret Agents of Change (SAOC) group offers additional resources and networking opportunities.

The course consists of 10 study modules, each focusing on a specific area of hypnotherapy. The structure includes: Online learning materials released monthly Live trainer-led sessions (held on the second Saturday of every month) Live practice labs (held on the third Saturday and Tuesday of every month) Live supervision sessions (held on the fourth Saturday of every month) Three written assignments throughout the year Ongoing learning journal maintenance Final comprehensive exam Students are required to maintain a minimum of 80% attendance at live sessions to be eligible for the final exam and graduation

If you miss a live session due to technical difficulties or personal reasons, inform your student liaison supervisor as soon as possible. You can access the session recording on iCollege and review the content at your own pace. If you have any questions or need further clarification, reach out to your supervisor or raise your queries during the next live session or supervision meeting.

Students who have successfully attended 50% of the diploma requirements will gain access to the "Passion into Profits" online course, designed to help build a profitable and flourishing business.

The course consists of 10 online study modules, each focusing on a specific area of hypnotherapy. Students attend live sessions, complete assignments, and maintain a learning journal throughout the year.

The cancellation and refund policy is as follows: No refunds are offered for a change of mind after the course has commenced. Cancellation requests received before the welcome and onboarding call may be considered with a £500 administration fee to cover costs. After the welcome and onboarding call, cancellation requests received within a month are strictly at the discretion of the directors and considered on a case-by-case basis and will be subject to a £500 administration fee to cover costs .

If you miss a payment or make a late payment, your access to course materials may be suspended until your fees are brought up to date. It is essential to communicate with the college if you anticipate any difficulties in making timely payments.

If students are unable to attend a live session, they should inform their supervisor in advance, if possible. They should also review the session recording, which will be made available in iCollege, and complete any associated tasks or assignments.

Students must submit a learning journal monthly summary within 14 days of the end of each module.

The diploma is accredited by the General Hypnotherapy Register (GHR), the Complementary and Natural Healthcare Council (CNHC), and the International Alliance of Professional Complementary Practitioners (IAPCP).

Using AI or any software to complete assignments or during exams is strictly prohibited and may result in disciplinary action.

Diploma students have complimentary access to any Advanced Masterclasses run online during their study year, providing additional learning opportunities and specialized training to complement their Diploma modules. This all counts towards their self study time.

Total Qualification Time (TQT): 450 hours Broken down as: Guided Learning: 120 hours (direct interaction with trainers and supervisors) Directed Learning: 165 hours (assignments, coursework, research, writing) Independent Learning: 165 hours (self-directed study, research, reading, skills practice) Monthly commitment: Approximately 37-38 hours

Live trainer-led sessions, held on the second weekend of every month, provide an overview of the month's coursework and address any questions students may have.

Written Assignments: February Assignment - Behaviourism July Assignment - Script Evaluation October Assignment - Psychodynamics Each contributes 30% to final mark Learning Journal: Monthly submissions required Due within 14 days of module end Contributes to final assessment Can influence distinction grade Records time spent studying

If you fall behind on the course due to personal circumstances, reach out to your dedicated student liaison supervisor as soon as possible. They will work with you to create a catch-up plan and provide guidance on prioritising tasks and assignments. Remember that communication is key, and the earlier you inform your supervisor, the more effectively they can support you.

he Diploma Student Space is a google chat space that serves as a dedicated channel for for updates, notices, emergency alerts, and official communications from the course administrators. It is not a space for chit-chat or networking it serves for notices and updates only

Live sessions are conducted via Zoom and include: - Trainer-Led Sessions: Held on the second Saturday of each month (3pm-5pm UK time) - Held on the third Saturday (3pm-5pm UK time) and Tuesday (7pm-9pm UK time) of each month - Supervision Sessions: Held on the fourth Saturday of each month (3pm-5pm UK time)

Even after completing the program, students have access to ongoing support and supervision, ensuring their continued growth and development as hypnotherapists. Graduates have access to course materials for a year after completion. Those achieving distinction receive lifetime membership to the Secret Agents of Change (SAOC) group, while those passing receive a discounted membership.

Installment payments are due on the first day of each month and must be paid by direct debit.

The learning journal allows students to reflect on their learning experiences, track their progress, and document their insights. It supports students in tracking their journey, promoting reflection, self-awareness, and personal growth throughout the course.

If you experience a life-changing event that impacts your ability to continue with the course, inform your dedicated student liaison supervisor in writing as soon as possible. Provide them with details about your situation and how it affects your studies. Your supervisor will guide you through the available options, such as taking a break from the program, deferring your studies, or creating a personalised study plan to accommodate your circumstances.

The course content is regularly reviewed and updated to reflect current best practices and research in hypnotherapy. The involvement of practicing professionals as trainers and supervisors ensures that real-world, up-to-date knowledge is incorporated into the program.

No, course materials cannot be downloaded for offline viewing due to copyright restrictions. To access the course content, you must be online. This ensures the protection of intellectual property and allows the college to audit the viewing of course materials.

Students can access the course materials through iCollege, their virtual learning hub. Course materials will be opened one month before the course begins, with module content opening on the first day of each month. https://nlpmasterclass-icch-icollege.teachable.com

Recording lessons, supervision sessions, and practice labs is strictly forbidden. These materials are recorded for students and available in iCollege, protected by copyright.

The grading scale is as follows: - Fail: Below 80% - Pass: 80% or above - Distinction: 95% or above

To create a Teachable account: Go to the iCollege login page (you'll have received this link in your welcome email- it is below should you need it again) Click on "Sign Up" or "Create Account" Enter your email address and create a password Verify your email address if required Link To iCollege

If you're having trouble logging in: Ensure you're using the correct email address and password Try resetting your password using the "Forgot Password" link on the login page and check spam incase the email has been blocked. Clear your browser cache and cookies, then try again If you're still having issues, please contact our support team using the Customer Support Request form and provide screenshots so we can see exaclty what the issue is.

We recommend using the latest versions of Chrome, Firefox, Edge or Safari. There will be an update notification on your browser telling you to update it. If teh site is not loading it will be a browser setting or internet connectivity issue please: Refresh Your Browser: Refreshing your browser can resolve loading issues. Clear Browser Cache: Clearing your browser cache removes stored data that might be causing loading problems. Stable Internet Connection: A poor internet connection can loading. Ensure your connection is stable. If these steps do not resolve the loading issues, please submit a Customer Support request. Include detailed descriptions of the problem, screenshots, or a short video using a tool like Loom for clarity. Note that we do not provide technical support for issues related to your personal devices; please contact your device manufacturer or software provider for device-specific assistance

Our courses are mobile-responsive and can be accessed on phones and tablets via the app or mobile site.

All videos are thoroughly tested on three devices and browsers before publication. If you are experiencing playback issues, they are likely due to problems with your local device or settings. Please follow these steps to resolve the issue: Refresh the Page: Sometimes a simple refresh can fix playback issues. Clear Browser Cache: Clearing your browser cache can solve problems related to outdated or corrupted files. Check Internet Connection: Ensure that your internet connection is stable. Please submit a Customer Support request if the issue persists after these steps. Include screenshots or a Loom video to help us understand the issue better. Please note, we do not offer technical support for local device issues; consult your hardware and software providers for further assistance.

To change the email address linked to your account, please follow these steps: Submit a Support Request: Contact our Customer Support team by submitting a request. Include details of the email address change. Specify Access Needs: Inform us if you would like the email change to apply across all associated services, including iCollege access. Please note that changing your email will affect how you log in to all connected services.

Receiving Communications for Live Events When you book a live event, here’s how you will receive important notifications: Initial Confirmation Email: Upon booking, you will receive an automatic email containing your event link. If you do not see it in your inbox, please check your spam folder. Reminder Emails: One Week Before: You will receive a reminder email about the event. Ensure this hasn't gone to your spam folder. One Day Before: A reminder will be sent a day prior for live training sessions. One Hour Before: For practice group settings, expect a reminder an hour before the event starts. Again, check your spam folder if necessary. Important Note: We do not send Zoom links directly via email, nor do we offer a 24/7 support desk. Therefore, please be sure to add the event details to your calendar as instructed in the initial confirmation email and reminders to ensure you have all the necessary information.

You can reset your password by clicking "Forgot Password" on the login page and following the instructions.

Certificates are issued differently depending on the course: Advanced MasterCLASS Certificates: These are typically issued within 14 days of course completion. Society of NLP Certificates: These may take a few months to be issued due to processing times. Steps to Follow: Check Your Spam Folder: If it has been 14 days since completing an Advanced MasterCLASS, please check your spam folder first, as the certificate might have been redirected there. Submit a Support Request: If you have not received your NLP certificate and it has been longer than the usual processing time, or if your Advanced MasterCLASS certificate has not arrived within 14 days and is not in your spam, please submit a support request. Ensure to include relevant course details and your registration details to facilitate a quick resolution.

If you've purchased a course and it's not appearing in your account, please follow these steps: Email Verification: Ensure that you are logged into iCollege using the same email address that was used to purchase the course. If a different email was used, you may need to create a new account or update your existing account details. Course Setup: Some courses may need to be added manually or are only accessible a week before a live event starts. Please check the specific event details for such conditions. Contact Support: If the above steps do not resolve the issue, please send a customer support request at the end of the FAQ. Include the email address you wish to use, and we will consolidate all your course materials into one account.

Once you have a Teachable account: Go to the iCollege login page Enter your Teachable account email and password After logging in, you should see your purchased course(s) on your dashboard Click on your course to access the materials Link To iCollege

If you receive a payment request despite having already paid, this may be due to a discrepancy between the email addresses used for the purchase and the one registered on our system. To resolve this issue, please follow these steps: Verify Email Addresses: Ensure you can access both the email used for the purchase and the one registered with your account. Submit a Support Request: Contact our customer support team by submitting a request. Include both email addresses used — for the purchase and registered with your account. This helps us verify your information and prevent duplicate payments. Our team will review the details and ensure your payment records are accurate.

Click the settings icon in the video player to turn on captions. You can then modify the caption settings.

Only selective materials are available for download they will be highlighted as downloadable for personal use and fair usage only. After logging in, course materials are available for download in each section of each course page. Click on the course you are looking for, and just underneath each section, there is a download link to a PDF. Click on it, and it will take you there. Also, check your downloads folder on your computer or on your browser if you are trying to locate where it could be saved. If a file or document is not available for download, it is protected for copyright reasons.

A registered student is someone who has: Paid for a course of study Received an automatic confirmation from our payment system Received a welcome email with instructions to access iCollege Created a Teachable account (if they didn't already have one) Once you've completed these steps, your course purchase will be automatically linked to your Teachable account.

Please check your spam folder. If the email is not there, contact our support team using the Customer Support Request form. Ensure you provide the details of the course, payment made, etc. so we can assist you.

If you've purchased a course but don't see it in your account: Check that you're logging in with the same email address you used for your purchase if not the course wiill have been set up with the email used at time of purchase. Check your email for a welcome message and any instructions for accessing your course If you still can't access your course, please contact our support team using the Customer Support Request form giving us the email and purchse information so we can locate your order.

Troubleshooting Login Issues Verify the Website: First, ensure you are logging into the correct site. Refer to the link provided below. Email Verification: Make sure you are using the same email address that you used when signing up. Password Accuracy: Confirm that your password is correct. If you are unsure, use the "Forgot Password" option to reset it. Browser Refresh: Refresh your browser and check that it is up to date. If you continue to experience issues after following these steps, please submit a Customer Support request. Provide as much information as possible and include screenshots of any error messages you encounter. Link To iCollege

Try clearing cache/cookies, closing other tabs, connecting to faster internet, or using another browser.

Our audio files are rigorously tested on multiple devices and browsers to ensure quality playback. If you're experiencing audio issues, the problem may stem from local device settings or connectivity. Please follow these steps to address common audio concerns: Check Volume Settings: Ensure that your device’s volume is not muted or set too low. Also, check if the audio is playing from the correct output source (e.g., headphones or speakers). Refresh Your Browser: Refreshing your browser can resolve temporary playback issues. Clear Browser Cache: Clearing your browser cache removes stored data that might be causing audio problems. Stable Internet Connection: A poor internet connection can affect audio streaming quality. Ensure your connection is stable. If these steps do not resolve the audio issues, please submit a Customer Support request. Include detailed descriptions of the problem, screenshots, or a short video using a tool like Loom for clarity. Note that we do not provide technical support for issues related to your personal devices; please contact your device manufacturer or software provider for device-specific assistance.

To access iCollege, you need to create a Teachable account and then log in to your course. Here's a step-by-step guide: Create a Teachable account (if you don't already have one) Log in to your Teachable account Access your purchased course on iCollege Link To iCollege

Once logged in: From your dashboard, click on your course title Use the course navigation menu to access different modules and lessons Click on individual lessons to view content, including videos, PDFs, and quizzes Remember, if you encounter any technical issues while using iCollege, please refer first to our Technical Support FAQ or submit a query through the Customer Support Request form.

Availability of Recordings for Missed Live Sessions The availability of recordings after live sessions varies by the type of event: Advanced MasterCLASS Events: The recordings will be available unedited 14 days after the event and will remain accessible for one year. Live Practitioner and Master Practitioner Sessions: Unfortunately, recordings are unavailable for replay for these sessions. Diploma Recordings: These will be updated and made available within 7 days of the event. Practice Group Replays: Replays are accessible only to the SAOC membership group members and will be available 7 days after the event. AHA MasterMIND Replays: These are exclusive to Master and Elite SAOC members and will be available 7 days after the event. Please ensure you check the specific terms related to the event type you are enrolled in for more details.

All emails are sent out automatically by the Teachable platform. Please check your spam folder. If the email is not there, contact our support team using the Customer Support Request form. Ensure you provide the details of the course, payment made, etc. so we can assist you.

Once logged in: From your dashboard, click on your course title Use the course navigation menu to access different modules and lessons Click on individual lessons to view content, including videos, PDFs, and quizzes Remember, if you encounter any technical issues while using iCollege, please refer to our Technical Support FAQ or submit a query through the Customer Support Request form found at the bottom of the FAQ page.

Troubleshooting Missing Emails or Notifications If you're not receiving emails or notifications from our website, please follow these steps to resolve the issue: Check Your Spam Folder: Important emails can sometimes be mistakenly routed to the spam folder. Update Email Preferences: Go to your account settings. Ensure that the email opt-in box is checked to receive communications. Add Our Email Address: To ensure that emails reach your inbox, add info@nlpmasterclass.co.uk to your email contacts or safe sender list. Please note that this email is unmonitored and is used only for outgoing communications. Submit a Support Request: If you still need assistance or have a specific query, please use our website's Customer Support Request form.

Once you have a Teachable account: Go to the iCollege login page https://nlpmasterclass-icch-icollege.teachable.com Enter your Teachable account email and password After logging in, you should see your purchased course(s) on your dashboard Click on your course to access the materials

To access iCollege, you must create a Teachable account and log in to your course. Here's a step-by-step guide: Create a Teachable account (if you don't already have one) LINK Log in to your Teachable account. Access your purchased course on iCollege.

Our courses are mobile-responsive and can be accessed on phones and tablets; however, we recommend viewing on as large a device as possible because of the educational content. While our courses can be accessed on mobile devices like phones and tablets, we recommend using a larger device like a computer for the best learning experience.

To change the email address linked to your account, please follow these steps: Sign Into iCollege: Navigate to profile and amend your details this will update any iCollege access and teh email held in the system. Submit a Support Request: Contact our Customer Support team by submitting a request. Include details of the email address change so we can amend our database.. Please note that changing your email will affect how you log in to all connected services so remember to use teh new email to access courses.

Troubleshooting Login Issues Verify the Website: First, ensure you are logging into the correct site. Refer to the link provided below. Email Verification: Make sure you are using the same email address that you used when signing up. Password Accuracy: Confirm that your password is correct. If you are unsure, use the "Forgot Password" option to reset it. Browser Refresh: Refresh your browser and check that it is up to date. If you continue to experience issues after following these steps, please submit a Customer Support request. Provide as much information as possible and include screenshots of any error messages you encounter. Link To iCollege

To create a Teachable account: Go to the iCollege login page https://nlpmasterclass-icch-icollege.teachable.com Click on "Sign Up" or "Create Account" Enter your email address and create a password Verify your email address if required

Troubleshooting Missing Course in Your Account If you've purchased a course and it's not appearing in your account, please follow these steps: Email Verification: Ensure that you are logged into iCollege using the same email address that was used to purchase the course. If a different email was used, you may need to create a new account or update your existing account details. Course Setup: Some courses may need to be added manually or are only accessible a week before a live event starts. Please check the specific event details for such conditions. Contact Support: If the above steps do not resolve the issue, please send a customer support request at the end of the FAQ. Include the email address you wish to use, and we will consolidate all your course materials into one account. Link To iCollege: https://nlpmasterclass-icch-icollege.teachable.com

Only selective materials are available for download they will be highlighted as downloadable for personal use and fair usage only. After logging in, course materials are available for download in each section of each course page. Click on the course you are looking for, and just underneath each section, there is a download link to a PDF. Click on it, and it will take you there. Also, check your downloads folder on your computer or on your browser if you are trying to locate where it could be saved. If a file or document is not available for download, it is protected for copyright reasons.

Go to the Customer Support Request form and submit your feedback on what you like and what you want to see in the future. We highly value your feedback!

We recommend using the latest versions of Chrome, Firefox, Edge or Safari. There will be an update notification on your browser telling you to update it. If the site is not loading it will be a browser setting or internet connectivity issue please: Refresh Your Browser: Refreshing your browser can resolve loading issues. Clear Browser Cache: Clearing your browser cache removes stored data that might be causing loading problems. Stable Internet Connection: A poor internet connection can loading. Ensure your connection is stable. If these steps do not resolve the loading issues, please submit a Customer Support request. Include detailed descriptions of the problem, screenshots, or a short video using a tool like Loom for clarity. Note that we do not provide technical support for issues related to your personal devices; please contact your device manufacturer or software provider for device-specific assistance.

If you're experiencing difficulties with the website, here are some troubleshooting steps you can take: Clear Cache and Cookies: Cached data and cookies can sometimes cause display or functionality issues. Clearing them can often resolve these problems. Close Other Tabs: Having multiple tabs open can consume system resources, potentially slowing down your browser and affecting website performance. Closing unnecessary tabs may help. Check Internet Connection: A slow or unstable internet connection can impact website loading and responsiveness. Try connecting to a faster network if possible. Try a Different Browser: Compatibility issues between the website and your browser can occasionally arise. Using a different browser can help determine if this is the cause. Restart Your Browser or Device: If the issue persists, restarting your browser or device can sometimes clear up temporary glitches and improve performance. Disable Browser Extensions: Some browser extensions can interfere with website functionality. Try disabling them temporarily to see if it resolves the problem. Contact Support: If you've tried all these steps and are still experiencing issues, please contact our support team for further assistance.

Troubleshooting Audio Playback Issues Our audio files are rigorously tested on multiple devices and browsers to ensure quality playback. If you're experiencing audio issues, the problem may stem from local device settings or connectivity. Please follow these steps to address common audio concerns: Check Volume Settings: Ensure that your device’s volume is not muted or set too low. Also, check if the audio is playing from the correct output source (e.g., headphones or speakers). Refresh Your Browser: Refreshing your browser can resolve temporary playback issues. Clear Browser Cache: Clearing your browser cache removes stored data that might be causing audio problems. Stable Internet Connection: A poor internet connection can affect audio streaming quality. Ensure your connection is stable. If these steps do not resolve the audio issues, please submit a Customer Support request. Include detailed descriptions of the problem, screenshots, or a short video using a tool like Loom for clarity. Note that we do not provide technical support for issues related to your personal devices; please contact your device manufacturer or software provider for device-specific assistance.

Troubleshooting Video Playback Issues All videos are thoroughly tested on three devices and browsers before publication. If you are experiencing playback issues, they are likely due to problems with your local device or settings. Please follow these steps to resolve the issue: Refresh the Page: Sometimes a simple refresh can fix playback issues. Clear Browser Cache: Clearing your browser cache can solve problems related to outdated or corrupted files. Check Internet Connection: Ensure that your internet connection is stable. Please submit a Customer Support request if the issue persists after these steps. Include screenshots or a Loom video to help us understand the issue better. Please note that we do not offer technical support for local device issues; consult your hardware and software providers for further assistance.

Click the settings icon in the video player to turn on captions. You can then modify the caption settings.

To reset your password, click "Forgot Password" on the login page and follow the provided instructions. Please allow up to 10 minutes for delivery and be sure to check your spam folder. If you still have issues, submit a Customer Support Request.

Receiving Communications for Live Events When you book a live event, here’s how you will receive important notifications: Initial Confirmation Email: Upon booking, you will receive an automatic email containing your event link. If you do not see it in your inbox, please check your spam folder. Reminder Emails: One Week Before: You will receive a reminder email about the event. Ensure this hasn't gone to your spam folder. One Day Before: A reminder will be sent a day prior for live training sessions. One Hour Before: For practice group settings, expect a reminder an hour before the event starts. Again, check your spam folder if necessary. Important Note: We do not send Zoom links directly via email, nor do we offer a 24/7 support desk. Therefore, please be sure to add the event details to your calendar as instructed in the initial confirmation email to ensure you have all the necessary information.

Handling Duplicate Payment Requests If you receive a payment request despite having already paid, this may be due to a discrepancy between the email addresses used for the purchase and the one registered on our system. To resolve this issue, please follow these steps: Verify Email Addresses: Ensure you can access both the email used for the purchase and the one registered with your account. Submit a Support Request: Contact our customer support team by submitting a request. Include both email addresses used — for the purchase and registered with your account. This helps us verify your information and prevent duplicate payments. Our team will review the details and ensure your payment records are accurate.

A registered student is someone who has: Paid for a course of study Received an automatic confirmation from our payment system Received a welcome email with instructions to access iCollege Created a Teachable account (if they didn't already have one) Once you've completed these steps, your course purchase will be automatically linked to your Teachable account .

Certificates are issued differently depending on the course: Advanced MasterCLASS Certificates: These are typically issued within 14 days of course completion. Society of NLP Certificates: These may take a few months to be issued due to processing times. Steps to Follow: Check Your Spam Folder: If it has been 14 days since completing an Advanced MasterCLASS, please check your spam folder first, as the certificate might have been redirected there. Submit a Support Request: If you have not received your NLP certificate and it has been longer than the usual processing time, or if your Advanced MasterCLASS certificate has not arrived within 14 days and is not in your spam, please submit a support request. Ensure to include relevant course details and your registration details to facilitate a quick resolution.

Report any issues during a course immediately to the course facilitator or directly to NLP Masterclass Ltd through the Customer Support Request beneath the FAQ..

You are required to attend at least 80% of the course to be eligible for certification for Advanced MasterCLASS’es. For NLP Society-approved trainings, students must attend all of the course and engage in the exercises to the trainers' satisfaction. For ICCH Diploma students, there are detailed requirements that must be met to be eligible to sit the exam and for certification. See the ICCH Diploma page on the website for details. https://www.nlpmasterclass.co.uk/diploma-clinical-hypnotherapy

NLP Masterclass Ltd is unwavering in its commitment to equal opportunities. This commitment is reflected in every aspect of its operations, ensuring that all students and staff are treated with dignity and respect, regardless of their race, religion, gender, sexual orientation, age, disability, or any other characteristic. The company fosters an inclusive environment where diversity is celebrated, and everyone feels valued and supported. This commitment extends to all areas, including recruitment, admissions, training, and assessment, where all individuals are provided with equal access to opportunities and resources. The company also has robust policies and procedures in place to prevent discrimination and harassment, and to ensure that any complaints are dealt with promptly and effectively.

.NLP Masterclass Ltd. reserves the right to reschedule the course or provide a substitute instructor and to implement alternative arrangement without prejudice, should an instructor be unavailable. This means that no claims for costs related to rescheduling will be entertained

Participants can opt for a refund or reschedule to another event pro-rata to the duration affected. See terms and conditions for details regarding cancellations or rescheduled courses.

No recordings by participants are allowed, including recordings for personal note-taking. The organization itself may record sessions, and by attending, you agree to the use of your image or voice in these recordings without compensation. We regard all unauthorised sharing or copying as copyright theft and will take appropriate legal action if required to prevent it or seek damages if this is breached.

In the event that a payment fails to process or is declined by your financial institution, NLP Masterclass retains the right to pursue the collection of the entire outstanding balance. This includes any additional fees or charges that may be incurred as a result of the collection process. We understand that financial circumstances can change unexpectedly. To prevent any issues with your account or service, we strongly encourage you to communicate any changes in your situation to us promptly. You can easily reach our Customer Support team by using the convenient Customer Support form located at the bottom of this FAQ page.

If you have specific accessibility requirements, contact NLP Masterclass Ltd prior to booking to accommodate your needs effectively please use the Customer Support Request form.. If booking any NLP training or Diploma programs with live elements, you will be required to complete a Welcome and Onboarding form, which will give you the opportunity to inform us of any particular requirements. We may require medical evidence regarding exam extensions and special provisions for Diploma students. We do not cater for students meals so for live events where light refreshments are provided please look to your own dietary requirements.

The primary cost associated with the course is the registration fee. However, it's important to be aware of potential additional charges. These can include administrative fees for cancellations or changes to your registration. For Diploma Students, the course fees do not cover the cost of optional services, such as extra supervision support. If you choose to utilize these additional services, you will be responsible for the associated costs. Please note that the displayed course prices may or may not include VAT (Value Added Tax). The course materials will specify whether the prices are inclusive or exclusive of VAT. It's crucial to check this detail before booking to avoid any unexpected charges.

Transferring bookings to another person is possible if given sufficient notice ( 7 days minimum for live training events). Contact the administration directly. Customer Support Request beneath the FAQ Students attending who have received written confirmation by NLP MasterCLASS Ltd will be regarded and required to agree to the booking terms. Transfer options are not available for the ICCH Diploma program.

Any materials, methods, or intellectual property developed or used during the course remain the property of NLP Masterclass Ltd. Participants do not gain ownership rights over course content or materials. They fall under the title of Fair Use as based in UK law.

Ensure you have the authority to travel and obtain necessary visas before booking, as the company does not liaise with visa authorities. Students must ascertain their ability to use the technologies taught in their country of domicile before booking.

Personal details provided to us are treated as confidential and will not be shared with any third parties without your explicit consent, unless such disclosure is mandated by law. We are committed to upholding the principles of the General Data Protection Regulation (GDPR) and take all necessary measures to safeguard your data and ensure your privacy.

To manage and administer communications we require all clients to provide valid contact information. Thi is stored and held under GDPR guidance, you have rights including accessing your data, requesting corrections to any inaccuracies, and in some cases, requesting the deletion of your data. NLP Masterclass Ltd's privacy notice provides detailed information on how to exercise these rights. Please note if you remove your details from our systems you will also be removing yourself from any courses, groups or platforms this will also mean any access or rights to use materials will also cease including use of logos for IAPCP accredited practitioners or right to access free resources and practice groups.. If unsure please complete the Customer Support Request form before withdrawing rights.

Payment Options We offer flexible payment methods to suit your needs for most of our courses, the relevant cours epage for specific detials. You can make secure online payments using Stripe, a trusted payment gateway. Alternatively, if you prefer, we can provide our bank details upon request for direct bank transfers. Currency All payments, regardless of the payment method chosen, must be made in UK currency. VAT For most courses, Value Added Tax (VAT) will apply. Where VAT is applicable, it will be clearly indicated on the course booking page and during the checkout process. The displayed prices for these courses will be exclusive of VAT, and the VAT amount will be added to the total cost. If VAT is not displayed on the booking page or during checkout, the price shown is inclusive of VAT.

To opt out of future communications, follow the unsubscribe instructions in any email or contact the organization directly to request removal from their mailing list. Please note that opting out will also mean removal from our system, and you will no longer have access to any course materials and lose any attached benefits.

Code of Conduct Participants are expected to maintain professional conduct and respect for instructors and fellow students throughout the course. Disruptive behavior, including but not limited to verbal abuse, harassment, or persistent distractions, may result in removal from the course without a refund or the option to re-enroll. Zoom Etiquette All attendees are required to adhere to Zoom etiquette rules, which are displayed on the booking page for every event with Zoom participation. These rules include but are not limited to agreements to: Be filmed as part of the session Not record the session in any way Mute your microphone when not speaking Use the chat function appropriately Avoid distracting activities during the session Please review these rules carefully before attending any session with Zoom participation. Additional Rules and Removal Participants are expected to adhere to all additional requests or rules stated by the instructors or course administrators. Failure to comply with these requests or rules, or engaging in any behavior deemed disruptive or inappropriate, may result in immediate removal from the course. Participants who are removed from the course for violating these terms forfeit all rights, including the right to a refund, as per the terms and conditions of booking.

Yes, our booking system is designed to automatically send you a booking confirmation email as soon as your payment is successfully processed. This email will serve as your receipt and proof of purchase. Additionally, if you are booking a training event, you will receive a separate, personalized email response. This email will contain important details specific to your training, including the exact location of the event, the start and end times, and any other relevant information you may need to know. Important Note: To ensure that you receive all essential communication from us, including booking confirmations and training details, please take the following steps: Add Event Dates to Your Calendar: As soon as you receive confirmation of your booking, add the event dates and times to your calendar. This will help you stay organized and avoid scheduling conflicts. Add Our Email Address to Your Contacts: Save our email address to your contacts list. This will help prevent our emails from being accidentally marked as spam. Whitelist Our Email Address: Add our email address to your email client's whitelist or safe senders list. This will ensure that our emails are delivered directly to your inbox and not filtered into a spam or junk folder. Student Responsibilities: While we strive to provide you with all the necessary information, it is ultimately the student's responsibility to manage their own administrative tasks. This includes: Keeping Copies of Important Information: Make sure you keep copies of important dates, times, and links related to your booking and training. You can do this by saving emails, taking screenshots, or creating notes. Staying Informed: Regularly check your email and calendar for updates and reminders. By following these guidelines, you can ensure that you stay informed and prepared for your upcoming training event.

Cancellations made more than 30 days before the event incur a 15% or £75 fee, whichever is lesser. Cancellations made within 30 days are non-refundable. See each course for the specific course policy regarding cancellation or deferment .